Our doctors and support staff value their relationship with you and aim to provide comprehensive, personalized care. That’s why we are updating our prescription policy to align with these priorities and better serve you and your family.
Effective immediately, we will no longer accept prescription requests from online pharmacies by phone, email, or fax (Chewy.com, 1-800-PetMeds, etc.). We understand there are many reasons that our clients may want to purchase medications from online retailers or outside pharmacies. The concerns we have as your pet’s healthcare provider are:

• Manufacturer’s product guarantees: Big-box pharmacies often obtain their stock through the “grey market,” voiding the manufacturer’s guarantee. Medications purchased directly from us are guaranteed by the product’s manufacturer and by us, your pet’s veterinarian.
• Quality control: Our hospital’s supply chain is 100% secure. From the time the medication you order is manufactured up to the point of purchase, it has been handled, stored, and packaged in compliance with manufacturer guidelines. The product you receive is guaranteed to be the name-brand medication in the proper dosage and packaging.
• Product rebates: Many manufacturers offer product rebates unavailable to consumers purchasing from an online retailer. These rebates often make the price of your pet’s medication competitive with prices shown by big box pharmacies. 
• Customer service: Managing online pharmacy requests is an unnecessarily lengthy and redundant process that takes time away from your pets and ties up our team members and phone lines. We are choosing as a hospital to focus on taking care of our patients and clients instead of answering duplicate faxes and calling pharmacies.

We support our clients in making an informed choice about where to purchase their pet’s medication. Clients seeking their pet’s medication from outside pharmacies may pick up a written prescription at our hospital. If possible, please call ahead so we can have your written prescription ready with minimal wait.  We cannot email written prescriptions, but if you cannot pick up a physical copy, we can mail one to you for a flat fee. 

If you have any further questions about our policy, please do not hesitate to contact us.  We thank you for your support!

-Your Friends at DeKalb Animal Clinic